If you wish to submit a new claim then please complete the form below. Otherwise, you can check the status of an existing claim or appeal a claim decision by selecting the relevant button below.

Your details

Tick this box to remember your details next time.

Journey details

Did your original journey involve a change at a station?

Please enter the details of your journey and select your train.
Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.
Please select your train

Ticket details

Please enter your ticket details.

(as displayed on your card)

(as displayed on your ticket)
The reference numbers are the unique identifiers on your ticket. If you are not sure where to find these, please click on the tool tip to be shown a selection of tickets highlighting where you might find the info.

Compensation details

Please select your prefered method of payment for your compensation.

Final Checks and Terms & conditions

Don't delay your claim, please take a moment to check the following:

  • Your email and postal address is correct
  • The journey you entered is for the train you intended to catch
  • The image you've uploaded is of a ticket and can be clearly read
  • The ticket cost you've entered is as shown on your ticket
  • If choosing PayPal, you have a registered account with the email address you have provided
Good to go? Now all is left is to accept the terms and conditions and submit your claim.

* denotes mandatory field.