ScotRail Delay Repay Claim Form

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If you wish to submit a new claim then please complete the form below. Otherwise, you can check the status of an existing claim or appeal a claim decision by selecting the relevant button below.

CHECK THE STATUS OF YOUR CLAIM

APPEAL A CLAIM DECISION

FAQ

Your details

Title*

First name*

Surname*

Email*

Confirm email*

Contact number*

Postcode*

Address line 1*

Address line 2

City / town*

Country*

Remember details

Tick this box to remember your details next time.

Journey details

Did your original journey involve a change at a station?

Please enter the details of your journey and select your train.

Length of delay*

Type of delay*

Missed connection

From*

To*

Date of journey*

Scheduled time of departure*

Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.

Multiple passengers

Please select your train

Number of changes

From*

To*

Scheduled time of departure*

Ticket details

Please enter your ticket details.

Type*

Format*

Name*

Off Peak Advance Anytime Other

Image*

Smartcard number*
(as displayed on your card)

Date from*

Date until*

From*

To*

Photocard ID*

Card Number*

Ticket Cost*
(as displayed on your ticket)

Class*

The reference numbers are the unique identifiers on your ticket. If you are not sure where to find these, please click on the tool tip to be shown a selection of tickets highlighting where you might find the info.

Number*

Reference*

Remember my ticket details

Compensation details

Please select your prefered method of payment for your compensation.

Express pay*

We can now pay your compensation directly to your Visa or MasterCard Credit/Debit card. We'll store the details provided against your account so you don't have to provide it for any future claims.

Visa Logo

Final Checks and Terms & conditions

Don't delay your claim, please take a moment to check the following:

Your email and postal address is correct
The journey you entered is for the train you intended to catch
The image you've uploaded is of a ticket and can be clearly read
The ticket cost you've entered is as shown on your ticket
If choosing PayPal, you have a registered account with the email address you have provided

Good to go? Now all is left is to accept the terms and conditions and submit your claim.

I accept the terms & conditions* View our privacy policy and read our terms & conditions

* denotes mandatory field.