ScotRail Delay Repay Claim Form

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Please enter your delay repay claim using the form below, if you wish to see the status of an existing claim, please click here.

Your details

Title*

First name*

Surname*

Email*

Confirm email*

Contact number*

Postcode*

Address line 1*

Address line 2

City / town*

County*

Remember details

Tick this box to remember your details next time.

Journey details

Please enter the details of your journey and select your train.

From*

To*

Date of journey*

Scheduled time of departure*

Length of delay*

Type of delay*

Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.

Multiple passengers

Ticket details

Please enter your ticket details.

Type*

Format*

Name*

Off Peak Advance Anytime Other

Image*

Smartcard number*
(as displayed on your card)

Date from*

Date until*

From*

To*

Photocard ID*

Card Number*

Ticket Cost*
(as displayed on your ticket)

Class*

The reference numbers are the unique identifiers on your ticket. If you are not sure where to find these, please click on the tool tip to be shown a selection of tickets highlighting where you might find the info.

Number*

Reference*

Remember my ticket details

Compensation details

Please select your prefered method of payment for your compensation.

Express pay*

We can now pay your claim direct to your Visa or MasterCard Credit/Debit card. We will only ask for this information if your claim is approved and we'll store it against your account so you don't have to provide it for any future claims.

Visa Logo

Final Checks and Terms & conditions

Don't delay your claim, please take a moment to check the following:

Your email and postal address is correct
The journey you entered is for the train you intended to catch
The image you've uploaded is of a ticket and can be clearly read
The ticket cost you've entered is as shown on your ticket
If choosing PayPal, you have a registered account with the email address you have provided

Good to go? Now all is left is to accept the terms and conditions and submit your claim.

I accept the terms & conditions* View our privacy policy and read our terms & conditions

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* denotes mandatory field.